Information

Help Topics

PRELIMINARY PROVISIONS

The 3u10.pl online store, available at https://3u10.pl/, is run by IMMOQEE limited liability company – conducting business activity under the name of contemporary art gallery with its registered office in Warsaw(address: st. Karola Chodkiewicza 3 loc. U10) entered into the National Court Register NIP 521-345-53-42, REGON 141034113, KRS 0000287501

Definitions

–Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to his busisness or professional activity.

–Seller – a legal person conducting business activity entered into the National Court Register under the number 0000287501

–Client– any entity making purchases via the Store.

–Entrepreneur– a natural person, a legal person and an orgaznizational unit that is not a legal person, to whom a separate act grants legal capacity, conducting business activiy on its own behalf, which uses the Store.

–Store– online store run by the Seller at the internet address: https://3u10.pl/sklep

–Distance contract – a contract concluded with the Customer as part of an organized system for concluding distance contracts(as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication until the conclusion of the contract, inclusive.

–Statue– these Store regulations.

–Order– Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.

–Account– customer account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.

–Registration form – a form available in the Store that allows to create an Account.

–The Order Form – an interactive form available in the Store that allows placing an Order, in partucular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

–Cart– an element of the Store’s software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

–Product– a movable item/service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.

–Sales Agreement – Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement is also understood as – applying to the characteristics of the Product – a contract for the provision of services and a contract for specific work.

Contact with the Store

Seller’s address: st. Karola Chodkiewicza 3 loc. U10, 02-593 Warsaw
Seller’s email address: galeria@3U10.pl

Technical requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:

terminal device with access to the Internet and a web browser:
Chrome
Firefox
Microsoft Edge
Safari
Opera
active e-mail account,
cookies enabled.

General informations

The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provissions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
The precies given in the Store are given in Polish zlotys and are gross prices (including VAT).

Setting up an Account in the Store

To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: Name, Surname, E-mail.
Setting up an Account in the Store is free.
Logging into the Account is done by entering the login and password set in the registration form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

Rules for placing an Order

In order to place an Order, you must:

log in to the Store;
select the Product being the subject of the Order, and then click the “Add to Cart” button;
log in or use the option of placing an Order without registration;
if the option of placing and Order without registration has been selected – fill in the order form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if diffenert from the details of the recipent of the Order,
click the “Order and pay” button/click the “Order and pay” button,
choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.

Delivery and payment methods

The Customer may use the following methods of delivery or collection of the ordered Product:
a)Courier delivery, courier delivery with cash on delivery
The Customer can use the following payment methods:
a)Cash on delivery
b)Payment by bank transfer to the Seller’s account
c)Przelewy24 electronic payments
d)Payment by credit card. The payment card operator is PayPro SA Agent Rozliczeniowy. st. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the Disctrict Court Poznań – Nowe Miasto and Wilda In Poznań, 8th Commercial Division of the National Court Register under the number KRS 0000347935, NIP 7792369887, Regon 301345068.
Shipping time – up to 48 hours on warking days.
Detailed information on delivery methods and accepted payment methods can be found on the Store’s website.

Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the order form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the Customer chooses:
1) payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment immediately when placing the order – otherwise the order will be cancelled.
2) cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
3) if the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time limit indicated in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
The beginning of the period of delivery of the Product to the Customer is counted as follows:
1) If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
2) If the Customer chooses the method of payment on delivery – from the date of conclusion of the Sales Agreement,

If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will be additionally informed about the readiness of the Product for collection by the Seller by sending an appropriate e-mail to the Customer’s e-mail address provided when placing the Order.

The delivery of the Product takes place only in Poland.
– reserves the right to withdraw from the transaction for independent reasons..
The confirmation of the transaction is the confirmation e-mail.

Right of avoidance

The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in par. 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date indicated in section 1 runs from the delivery of the last item, batch or part.
In the case of the Agreement, which consists in the regular delivery of Products for a definite period of time (subscription), the date indicated in section 1 runs from taking possession of the first thing.
The consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
The statement may be sent by traditional mail, fax or electronically by sending the statement to the Seller’s e-mail address or by submitting a statement on the Seller’s website – the Seller’s contact details are specified in § 3. The statement may also be submitted on the form, the template of which is Annex No. 1 to these Regulations and the Annex to the Act of May 30, 2014 on consumer rights, however, it is not mandatory.
Details of the procedure and the relevant forms can be found in the Returns tab at https://3u10.pl/informacje/

Complaint and warranty

The Sales Agreement covers new Products.
Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
Complaints will be considered within 14 days from the date of notification.

Out-of-court methods of dealing with complaints and pursuing claims

Detailed information on the possibility for the Consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Inspection Handlowa and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php oraz http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
1) The consumer is entitled to apply to the permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Dz.U. z 2014 r. poz. 148 z późn. zm.), with a request to settle a dispute arising from the Agreement concluded with the Seller.
2) The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Dz.U. z 2014 r. poz. 148 z późn. zm.), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
3) The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

Personal data in the Online Store

The administrator of Customers’ personal data collected via the Online Store is the Seller.
Customers’ personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
The recipients of the personal data of the Online Store Customers may be:
1) In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator.
2) In the case of a Customer who uses electronic payments or a payment card in the Online Store, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.

Klient ma prawo dostępu do treści swoich danych oraz ich poprawiania.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.
Details on data protection can be found at
https://3u10.pl/polityka-prywatnosci/

Final Provisions

Agreements concluded through the Online Store are concluded in Polish.
The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer of any change at least 7 days in advance.
In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the act on consumer rights, the act on the protection of personal data.
The customer has the right to use extrajudicial means of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/. The Regulations come into force on May 1, 2022.

WHAT IS THE 3U10 POLICY?

Customers of our Gallery who make payments through our website automatically and free of charge receive a purchase guarantee and can be sure that if the work turns out to be a counterfeit, has not been delivered, has been damaged in part or in whole during transport or the goods are not as described, our team will every effort to help solve the problem and avoid losing the customer.
In justified cases, we will refund part or even all of the money lost.
All works purchased from us are covered by internal insurance up to PLN 250,000.
Above this amount, our team will, of course, still try to help solve a difficult situation for the Investor.

Conditions for obtaining a 3U10 policy:

Carry out and complete the transaction through one of the forms available on our website. Buy Now, Make an Offer, Make an Offer (during an auction).

Notify our team about the problem when:
– the goods are not as described – up to 7 days from the date of purchase.
– the goods have not been delivered – up to 14 days from the date of purchase.
– if you have doubts about the authenticity of the purchased work, the author’s signature is missing, the certificate has not been delivered with the goods – up to 180 days from the date of purchase.

The moment of purchase is the day on which the payment was made.

When reporting a problem to our team, describe it and send photos of the work if it has been damaged (including during delivery).
If the packaging is damaged, please send the package back to our team after taking a photo. Do not open damaged goods.

If you used a payment method other than those available on our website (PayU, wire transfer) to pay for the transaction, our protection program does not cover this purchase.

What the policy cover:

– damage to the work in whole or in part during transport, which was not included in the description,
– lack or destruction of the certificate of authenticity during transport,
– loss of goods officially confirmed by the transport company,
– the work is inauthentic, even though it has been described as authentic,
– the goods have different dimensions than those described on our website.

What the policy does not cover:

– the image is slightly different in color from the one presented on our website,
– the goods have features visible up close that could not be seen in the photo. e.g. visible brush strokes or small scratches, although not mentioned in the description,
– any issues involving payments made outside of our on-site platform,
– transport delays for reasons attributable to the transport company,
– minimal differences in dimensions, not relevant to the value of the work,

Authenticity guarantee:

All works presented on our website are covered by a guarantee and if it was found that the work is not authentic, the author is someone other than described or the description contained false information, significantly affecting the decrease in the value of the work – the investor has 180 days to make a complaint about the goods and exercise his right to return the goods or the funds paid. In part or in justified cases in full.

HOW OFTEN ARE AUCTIONS ORGANIZED?

Art auctions at 3U10 are organized several times a year. We inform about each in advance in the NEWS section and on social networks.
If you want to be up to date, we encourage you to subscribe to our newsletter.

TYPES OF CONDUCTED AUCTIONS

Galeria 3U10 is the organizer of open auctions taking place physically at the headquarters of the Gallery and online auctions, conducted through the AUCTIONS page on our website.

During the auction held at the seat of the Gallery, the following rules apply:
– no bid bond is required to participate in the auction.
– Participants interested in bidding who are unable to come to the site have the opportunity to submit a purchase offer (with the offered price limit) in the days before the auction, until the start of the auction. In such a situation, an employee of the Gallery will participate in the auction on behalf of the participant, while the highest price offered is confidential information.
– You can also participate in the auction by telephone, provided that you notify your intention to participate in this form in advance.
– orders with a given price limit and notification of willingness to participate in the auction by telephone
are accepted no later than 24 hours before the start of the bidding.

The gallery stipulates that it is not responsible for technical problems during the telephone connection.

– The auction is conducted by an authorized person – the auctioneer.
– before the start of the auction, the objects being the subject of the auction are made available to the participants in the catalog called the “pre-auction exhibition”.
– The Gallery draws attention to and recommends that participants familiarize themselves with the work in detail before making a purchase before proceeding to the auction and bidding.
– the bidding starts with the starting price given in the catalogue. Most objects have a guaranteed price, below which the object cannot be sold without the consent of the owner.
– the auctioneer may submit bids himself, subsequent bids or in response to bids of participants, up to the reserve price level.
– the usual procedure during the auction is 10% of the starting price.
This value may be changed in individual cases. The auctioneer ultimately decides on the bid increment.
– The auction ends with the third blow of the hammer by the auctioneer and the announcement of the word “sold”
– In the event of a disputed end of the bidding, the auctioneer has the right to settle the dispute or renew the bidding.

AUCTION PARTICIPANT

All natural persons with full legal capacity, legal persons and organizational units without legal personality but with legal capacity may participate in the auctions.

ONLINE AUCTION PARTICIPANT

To participate in an auction organized on the 3U10 website, you must register using the login panel located in the upper right corner of the website.
The whole registration process will take about 2 minutes.
Any natural person with full legal capacity, legal persons and organizational units without legal personality but with legal capacity can become a Participant.

TO PUT UP A PROPOSAL

When placing an independent bid or during an auction, you will be asked to pay by credit card and the purchase amount will be blocked on your card.
After submitting the offer/purchase, within 72 hours you will be informed whether the offer was accepted by the seller, was outbid by another Investor’s offer or rejected.

When submitting an offer, you can enter any amount you want to spend on it. There is no upper or lower limit to the offered price.

Bids placed in auctions on our website can be submitted in PLN, US dollars and euros. The system automatically converts the currency and the calculation is based on the current market rate, updated every 5 seconds.

If your offer has been accepted, funds from your card will be automatically charged and we will inform you about the successful purchase, prepare the goods for shipment and order a courier.
In the next step, you will be informed that the shipment has been accepted by the shipping company and you will be able to track it.

If your bid has been outbid by a higher offer of another Investor, we will inform you about it and the blocked funds will be released from the credit card. You can bid again..

If your offer was rejected, we will inform you about this fact and the reason. Blocked credit card funds will be released automatically.

Note: You will receive messages regarding submitted offers only from our e-mail address aukcje@3u10.pl.

As a 3U10 customer, you have several delivery methods to choose from.
– Personel pickup
– Collection by an authorized person
– Delivery

DELIVERY TIME

The estimated delivery time is usually a few days if the restination is in the Poland. We provide it separately for each offer and display is as a specific date, date range or number of days in several laces at different stages of the purchase

COST OF DELIVERY

The price of the couruer service available in the offer is determined individually by the system, depending on the dimensions of the package and the distance between the Gallery and the delivery destination. The cost of packaging is covered by the Gallery.

You can check the shipping price when finalizing your purchese.

HOW TO TRACK A SHIPMENT?

After a successful transaction, the work will be packed by a Gallery employee and the courier company will be notified of the order. After the couruer picks up the package, we will send you a link and tracking number to track the package on its way.

SHIPMENT INSURANCE

When finalizing the purchase, you will be albe to additionally insure the shipment with the carrier for a fee. However, transactions that meet the conditions listed in the “3U10 Policy” section are covered by internal insurance against dame in transit and loss of the package.

Rules for placing an Order

In order to place an Order, you must:

log in to the Store;
select the Product being the subject of the Order, and then click the “Add to Cart” button;
log in or use the option of placing an Order without registration;
if the option of placing an Order without registration has been selected – fill in the order form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the details of the recipient of the Order,
click the “Order and pay” button/click the “Order and pay” button,
choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.

Delivery and payment methods offered

The Customer may use the following methods of delivery or collection of the ordered Product:
a) Courier shipment, cash on delivery courier shipment
The customer can use the following payment methods:
a) Payment on delivery
b) Payment by bank transfer to the Seller’s account
c) Przelewy24 electronic payments
d) Payment by credit card. The operator of payment cards is PayPro SA Agent Rozliczeń, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the number KRS 0000347935, NIP 7792369887, Regon 301345068.
Shipping time – up to 48 hours on working days.
Detailed information on delivery methods and accepted payment methods can be found on the Store’s website.

Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the order form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the Customer chooses:
1) payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment immediately when placing the order – otherwise the order will be cancelled.
2) cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
3) if the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time limit indicated in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
In the case of ordering Products with different delivery dates, the delivery date is the longest given date.
The beginning of the period of delivery of the Product to the Customer is counted as follows:
1) If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
2) If the Customer chooses the method of payment on delivery – from the date of conclusion of the Sales Agreement,

If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will be additionally informed about the readiness of the Product for collection by the Seller by sending an appropriate e-mail to the Customer’s e-mail address provided when placing the Order.

The delivery of the Product takes place only in Poland.
The seller reserves the right to withdraw from the transaction for independent reasons.
The confirmation of the transaction is the confirmation e-mail.

PAYMENTS

All payments made through our system are handled by the platform PayU.

You can pay by credit card or instant transfer..

We process payments made in PLN, USD and EUR.

VAT tax, customs duty, import fee are calculated automatically by the service cooperating with us xxx and added to the final price when making payment.

If you are exempt from VAT, duty or other charges, please contact our team at platnosci@3u10.pl. You will be asked to provide proof of fee waiver.

Please note that in the case of fees related to import or export outside Poland, invoices from shipping companies will be issued to the buyer’s account.

The amount specified in the “BUY” or “PLACE AN OFFER” box is the price for the given work and does not include tax or duty, which are added when making payments through our platform.

If you are interested in framing the work, our team will take care of it and the price of the binding will be added to the final price.

If you have questions about payments, please contact our team at platnosci@3u10.pl.

RETURNS AND COMPLAINTS

WITHDRAWAL FROM THE SALES AGREEMENT

Each customer has the right to return or exchange products purchased in the 3U10 Gallery, provided that the purchase was made outside the premises of the Gallery
Below are a few simple steps on how to return a product purchased from us:

Inform the Gallery staff about your intention to return the purchased goods

The necessary condition for accepting the return is to inform the Gallery staff about this fact within 14 days from the date of receipt of the shipment.
You can contact us in several ways:

Telephone contact (telephone numbers are listed on this page)
Filling in and sending the contact form available on the website at: www.3u10.pl/kontakt
Sending an e-mail to: galeria@3u10.pl

Remember, in order to return the goods, you must provide us with proof of purchase (e.g. VAT invoice, order confirmation with a number or receipt) and provide us with information about its number.

Download and complete the return form

In order to speed up the return procedure, download and fill out the form available by clicking the link below: template Declaration of withdrawal from the contract

The completed Declaration of withdrawal from the contract form should be attached to the shipment or sent to our e-mail address: galeria@3u10.pl

Send the parcel to our address

After informing the online store staff about the desire to return (withdrawal from the purchase contract), the purchased goods should be sent to the company’s address:
Gallery 3u10
st. Jana Karola Chodkiewicza 3rd place U10
02-593 Warsaw

Remember that the returned goods cannot bear traces of use and will probably be sold again – try to ensure good protection of the shipment and the condition of the packaging.

Below we present information related to the right to return purchased goods:

SHIPPING COST IN CASE OF COMPLAINT

WHEN YOU WILL RECEIVE YOUR MONEY BACK

The Gallery team conducts a thorough analysis of the art market and forecasts for the most promising artists. To meet our clients’ expectations, we have created a categorization that makes it easier to navigate through the collections of artists and their works in search of an investment that meets their expectations.

WHAT IS THE 3R INDICATOR?

It is a dynamic coefficient based on a proprietary formula, which is a synthesis of several components, showing, among others, the increase in popularity, value, economic background and trends developed by specialists in art, economy and finance of the 3U10 Gallery.

3RA – a category of works whose potential increase in value with a short investment horizon may exceed 50% per year.

3RB – These are works with a potential high growth of 50%, with a longer horizon of 5-10 years.

3RC – A category of works whose value is systematically growing and stable. With a long-term investment, over 10 years, the forecast predicts an increase in value at an average level of 15% per year.

How can I be sure that the work I want to buy is authentic?

Galeria 3U10 makes every effort to remain a reliable partner. The works presented by us at auctions and commissions have been checked by a specialist and the artist’s details have been confirmed. Each piece comes with a Certificate of Authenticity.

The Gallery’s customer always has the option of accessing information about the works, including authenticity, origin, physical condition, etc. Questions to the Gallery should be sent via the contact form or directly to the address galeria@3u10.pl We provide information, if possible, within 24 hours of submitting the inquiry.

Informacje

Tematy pomocy

CZYM JEST POLISA 3U10?

Klienci Naszej Galerii, dokonujący płatności przez Naszą stronę automatycznie i nieodpłatnie otrzymują gwarancję na zakup i mają pewność, że gdyby dzieło okazało się falsyfikatem, nie zostało dostarczone, zostało zniszczone w części lub w całości podczas transportu lub towar jest niezgodny z opisem, nasz zespół dołoży wszelkich starań by pomóc rozwiązać problem i uniknąć straty klienta.
W uzasadnionych przypadkach zwrócimy część lub nawet całość utraconych pieniędzy.
Wszystkie kupowane u nas prace objęte są wewnętrznym ubezpieczeniem do kwoty 250.000zł.
Powyżej tej kwoty, nasz zespół, oczywiście nadal będzie starał się pomóc rozwiązać trudną dla Inwestora sytuację.

Warunki otrzymania polisy 3U10:

Przeprowadź i zakończ transakcję przez jedną z form dostępnych na naszej stronie. Kup Teraz, Złóż Ofertę, Złóż Ofertę (podczas aukcji).

Zawiadom nasz zespół o zaistniałym problemie gdy:
– towar jest niezgodny z opisem – do 7 dni od momentu zakupu.
– towar nie został dostarczony – do 14 dni od momentu zakupu.
– jeśli masz wątpliwości dotyczące autentyczności zakupionej pracy, brakuje podpisu autora, certyfikat nie został dostarczony wraz z towarem – do 180 dni od momentu zakupu.

Przez moment zakupu rozumie się dzień, w którym dokonano płatności.

Zgłaszając do naszego zespołu problem, opisz go i wyślij zdjęcia pracy, jeśli uległa dostarczono ją uszkodzoną.
Jeśli uszkodzone jest opakowanie, po zrobieniu zdjęcia odeślij paczkę do naszego zespołu. Nie otwieraj uszkodzonego towaru.

Jeśli w celu opłacenia transakcji użyłeś innej metody płatności niż dostępne na naszej stronie (PayU, wire transfer) nasz program ochrony nie obejmuje tego zakupu.

Co obejmuje polisa:

– uszkodzenie w części lub w całości dzieła podczas transportu, które nie zostało uwzględnione w opisie,
– brak lub zniszczenie certyfikatu autentyczności podczas transportu,
– zaginięcie towaru potwierdzone oficjalnie przez firmę przewozową,
– dzieło jest nieautentyczne, mimo, że zostało opisane jako autentyczne,
– towar ma inne wymiary niż opisane na naszej stronie.

Czego nie obejmuje polisa:

– obraz różni się nieznacznie kolorem od prezentowanego na naszej stronie,
– towar ma cechy widoczne z bliska, których nie dało się zauważyć na zdjęciu. np: widoczne pociągnięcia pędzla czy małe zadrapania, mimo, że nie wspomniano o nich w opisie,
– wszelkie problemy obejmujące płatności dokonane poza naszą platformą dostępną na stronie,
– opóźnienia transportu z przyczyn leżących po stronie firmy przewozowej,
– minimalne różnice w wymiarach, nie mające znaczenia dla wartości dzieła,

Gwarancja autentyczności:

Wszystkie prezentowane na naszej stronie prace objęte są gwarancją i w przypadku gdy stwierdzono, że dzieło nie jest autentyczne, autorem jest ktoś inny niż opisany lub w opisie zawarte były nieprawdziwe informacje, mające znaczny wpływ na spadek wartości dzieła – Inwestor ma 180 dni aby zareklamować towar i skorzystać z przysługującego mu prawa zwrotu towaru lub wpłaconych środków. W części lub w uzasadnionych przypadkach w całości.
Może się zdarzyć, że autor sam błędnie opisze swoją pracę, poda inną datę powstania dzieła niż prawdziwą. W takiej sytuacji, gwarancja nie obejmuje dzieła ale Nasz Zespół udzieli pomocy poszkodowanemu Inwestorowi w uzyskaniu zadośćuczynienia.

JAK CZĘSTO ORGANIZOWANE SĄ AUKCJE?

Aukcje dzieł sztuki w 3U10 organizowane są kilka razy w roku. O każdej informujemy z wyprzedzeniem w dziale AKTUALNOŚCI oraz na portalach społecznościowych.
Jeśli chcesz być na bieżąco, zachęcamy do zapisania się do naszego newslettera.

RODZAJE PROWADZONYCH AUKCJI

Galeria 3U10 jest organizatorem aukcji otwartych odbywających się fizycznie w siedzibie Galerii oraz aukcji internetowych, prowadzonych przez stronę AUKCJE znajdującą się na naszym portalu.

Podczas aukcji prowadzonej w siedzibie Galerii obowiązują następujące zasady:
– do udziału w licytacji nie jest wymagana wpłata vadium.
– Uczestnicy zainteresowani licytacją, którzy nie mogą przybyć na miejsce, mają możliwość złoże nia oferty kupna (z oferowanym limitem ceny) w dniach poprzedzających aukcję, do momentu jej rozpoczęcia. W takiej sytuacji w imieniu uczestnika w licytacji udział weźmie pracownik Galerii, przy czym wysokość oferowanej najwyższej ceny jest informacją poufną.
– w aukcji można brać również udział drogą telefoniczną pod warunkiem wcześniejszego zgłoszenia zamiaru tej formy uczestnictwa.
– zlecenia z podanym limitem ceny oraz zgłoszenia chęci telefonicznego udziału w aukcji
przyjmowane są najpóźniej do 24h przed rozpoczęciem licytacji.

Galeria zastrzega, iż nie ponosi odpowiedzialności za problemy techniczne podczas połączenia telefonicznego.

– Aukcję prowadzi osoba upoważniona – aukcjoner.
– przed rozpoczęciem aukcji, obiekty będące przedmiotem licytacji są udostępnione uczestnikom w katalogu zwanym “wystawą przedaukcyjną”.
– Galeria zwraca uwagę i zaleca by przed przystąpieniem do aukcji i licytacji, uczestnicy szcze gółowo zapoznali się z dziełem przed dokonaniem zakupu.
– licytacja rozpoczyna się od ceny wywoławczej podanej w katalogu. Większość obiektów posiada cenę gwarantowaną, poniżej której obiekt nie może zostać sprzedany bez zgody właściciela.
– aukcjoner może sam składać oferty, kolejne lub w odpowiedzi na oferty uczestników, aż do poziomu ceny rezerwowej.
– zwyczajowe postąpienie podczas licytacji wynosi 10% wartości ceny wywoławczej.
W indywidualnych przypadkach wartość ta może zostać zmieniona. O wysokości postąpienia ostatecznie decyduje aukcjoner.
– Licytacja kończy się wraz z trzecim uderzeniem młotkiem przez aukcjonera i wygłoszenia słowa “sprzedane”
– W sytuacji spornego zakończenia licytacji, do aukcjonera należy prawo rozstrzygnięcia sporu lub ponowienia licytacji.

UCZESTNIK AUKCJI

W aukcjach, udział mogą brać wszystkie osoby fizyczne, posiadające pełną zdolność do czynności prawnych, osoby prawne oraz jednostki organizacyjne, nie posiadające osobowości prawnej ale posiadające zdolność prawną.

UCZESTNIK AUKCJI ONLINE

Aby wziąć udział w aukcji organizowanej na stronie internetowej 3U10, należy się zarejestrować, korzystając z panelu logowania znajdującego się w prawym górnym rogu witryny.
Cały proces rejestracji zajmie ok. 2 minuty.
Uczestnikiem może zostać każda osoba fizyczna, posiadająca pełną zdolność do czynności prawnych, osoby prawne oraz jednostki organizacyjne, nie posiadające osobowości prawnej ale posiadające zdolność prawną.

SKŁADANIE OFERT

Składając ofertę niezależną lub podczas aukcji zostaniesz poproszony o dokonanie płatności kartą kredytową a kwota przeznaczona na zakup zostanie zablokowana na Twojej karcie.
Po złożeniu oferty/zakupie, w ciągu 72 godzin zostaniesz poinformowany czy oferta została zaakceptowana przez sprzedającego, została przebita ofertą innego Inwestora czy odrzucona.

Składając ofertę możesz wpisać dowolną kwotę, którą chcesz na to przeznaczyć. Nie ma górnego ani dolnego limitu oferowanej ceny.

Oferty składane w aukcjach na naszej stronie, mogą być składane zarówno w złotówkach, dolarach amerykańskich jak i euro. System automatycznie przelicza walutę a kalkulacja oparta jest o aktualny kurs rynkowy, aktualizujący się co 5 sekund.

Jeśli Twoja oferta została zaakceptowana, środki z Twojej karty zostaną automatycznie pobrane a my poinformujemy Cię o udanym zakupie, przygotujemy towar do wysyłki i zamówimy kuriera.
W następnym etapie, zostaniesz poinformowany o przyjęciu przesyłki przez firmę przewozową i otrzymasz możliwość śledzenia.

Jeśli Twoja oferta została przebita przez wyższą ofertę innego Inwestora, poinformujemy Cię o tym a zablokowane środki zostaną zwolnione z karty kredytowej. Możesz złożyć ofertę ponownie.

Jeśli Twoja oferta została odrzucona, poinformujemy Cię o tym fakcie i o przyczynie. Zablokowane środki na karcie kredytowej zostaną automatycznie zwolnione.

Uwaga : Wiadomości dotyczące składanych ofert otrzymasz tylko z naszego adresu mailowego aukcje@3u10.pl.

Jako klient 3U10 masz do wyboru kilka metod dostawy dzieła.
– Odbiór osobisty
– Odbiór przez osobę upoważnioną
– Kurier

CZAS DOSTAWY

Przewidywany czas dostawy zwykle wynosi kilka dni, jeśli miejsce docelowe znajduje się na terenie Rzeczypospolitej Polskiej. Podajemy go osobno dla każdej oferty i wyświetlamy jako konkretną datę, przedział dat lub liczbę dni w kilku miejscach na różnych etapach zakupu.

KOSZT DOSTAWY

Cena dostępnej w ofercie przesyłki kurierskiej, ustalana jest indywidualnie przez system w zależności od gabarytów paczki i odległości między Galerią a miejscem docelowym dostawy.
Koszt opakowania pokrywany jest przez Galerię.

Cenę wysyłki sprawdzisz podczas finalizacji zakupu.

JAK ŚLEDZIĆ PRZESYŁKĘ?

Po udanej transakcji, dzieło zostanie spakowane przez pracownika Galerii a firma kurierska powiadomiona o zleceniu. Po odebraniu paczki przez kuriera, wyślemy do Ciebie link i numer do śledzenia paczki w drodze.

UBEZPIECZENIE PRZESYŁKI

Podczas finalizacji zakupu, będziesz mógł dodatkowo, odpłatnie ubezpieczyć przesyłkę u przewoźnika. Niemniej, transakcje, które spełniają warunki wymienione w dziale “Polisa 3U10” objęte są ubezpieczeniem wewnętrznym od uszkodzeń w transporcie i zaginięcia paczki.

PŁATNOŚCI

Wszystkie płatności dokonywane przez nasz system, obsługiwane są przez platformę PayU.

Płatności możesz dokonać za pomocą karty kredytowej lub przelewem błyskawicznym.

Realizujemy płatności dokonywane w PLN, USD i EUR.

Podatek Vat, cło, opłata importowa, są przeliczane automatycznie przez współpracujący z nami serwis xxx i doliczane do ceny końcowej podczas dokonywania płatności.

Jeśli jesteś zwolniony z podatku Vat, cła lub innych opłat, prosimy o kontakt z naszym zespołem pod adresem platnosci@3u10.pl. Zostaniesz poproszony o przedstawienie dokumentu potwierdzającego zwolnienie z opłaty.

Należy pamiętać, że w przypadku opłat związanych importem lub eksportem poza granice Polski, faktury z firm przewozowych zostaną wystawione na rachunek kupującego.

Kwota podana w okienku “KUP” lub “ZŁÓŻ OFERTĘ” jest ceną za dane dzieło i nie obejmuje podatku ani cła, które doliczane są podczas dokonywania płatności przez naszą platformę.

Jeśli jesteś zainteresowany oprawieniem dzieła, nasz zespół zajmie się tym a cena oprawy zostanie doliczona do ceny końcowej.

Jeśli masz pytania dotyczące płatności, zwróć się o pomoc do naszego zespołu pod adresem platnosci@3u10.pl.

Information

Help Topics

Inform the Gallery staff about your intention to return the purchased goods

Download and complete the return form

Send the parcel to our address

Below we present information related to the right to return purchased goods:

Legal basis: Act of 30 May 2014 on consumer rights

Informacje

Tematy pomocy

Come to us

ul. Karola Chodkiewicza 3 lok. U10 Warszawa

ul. Jana Karola Chodkiewicza 3 lok. U10 Warszawa

ul. Karola Chodkiewicza 3 lok. U10 Warszawa

Witaj w 3u10!

Information about Cookies